There’s a big difference between being able to grow your business when your market is expanding and customer demand is strong versus growing during more challenging times. Sustained business growth comes from optimising two systems in your business: your business operating system and your leadership development system.
In my Coaches Corner article and my article on page 5, I offer tips on leadership development, so my only additional comment is that the two systems are interdependent. You can only grow your business as fast as you grow the skills of your employees, and a scalable operating system is key to sustaining growth. Both were key findings by Bain & Company’s Chris Zook and James Allen in their research for their book, The Founders Mentality.